The ITIL Foundation Certificate in IT Service Management Training Course
Course 55011
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Course Overview
This 3-day (19 contact hour) instructor-led course provides students with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices for service management required to sit for the for ITIL Foundation certificate in IT Service Management certification examination. Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Upon completion of the course, candidates may sit the optional ITIL Foundation examination leading to the ITIL Foundation Certificate in IT Service Management. Sixty (60) minutes (75 minutes and the use of a dictionary for those taking the examination in a language other than their first language) is allowed for the closed-book, supervised examination which may be online or paper-based. Audience
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
Course Outline
Module 1 includes Service Management as a Practice, Key Roles, Competence and Training describes the concepts of Good Practice, Services, and Service Management. It also defines Processes, Functions, and the concepts of a Process Model. It includes coverage of key roles in service management and competence and training (150m; 90 for service management as a practice; 45 for key roles in service management; 15m for competence and training). After completing this module, students will be able to:
Module 2: The ITIL Service Lifecycle Module 2 covers the structure, scope, components, and interfaces of the Service Lifecycle and outlines the goals, objectives, and value of the five lifecycle phases (60m).After completing this module, students will be able to:
Module 3: Service Strategy Module 3 covers Service Strategy (110m; 85m for process, generic concepts and definitions; 25m for key principles and models).After completing this module, students will be able to:
Module 4: Service Design Module 4 covers Service Design (270m; 240 for process, generic concepts and definitions, technology and architecture; 30 for key principles, models). After completing this module, students will be able to:
Module 5: Service Transition Module 5 covers Service Transition (150m for process and generic concepts and definitions). After completing this module, students will be able to:
Module 6: Service Operation Module 6 covers Service Operation (200m; 140m for process and generic concepts and definitions, 60m for service management functions). After completing this module, students will be able to:
Module 7: Continual Service Improvement Module 7 covers Continual Service Improvement (80m; 35m for process and generic concepts and definitions, 45m for key principles and models). After completing this module, students will be able to:
Module 8: Summary and Exam Preparation Module 8 summarizes the course and prepares you to take the ITIL Foundation certification examination (120m, including 60m mock exam). Module 9: Optional Review This optional module is used during exam revision to review generic concepts and definitions and key principles and models covered in unit 3 and 4 (ITILFND03 and ITILFND04, respectively) of the syllabus; coverage of the concepts in these syllabus units is embedded in modules 1-7 of the course; they are reiterated here during the optional review to reinforce learning. Lessons
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