Windows 7, Enterprise Desktop Support Technician Training Course
Course 50331
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Course Overview
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams. Audience
Course 50331: Windows 7, Enterprise Desktop Support Technician is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years or experience configuring and supporting desktop or laptop operating systems is recommended. Course Outline
Module 1: Identify and Resolve New Software Installation Issues This module explains how to fix problems that occur during the installation of new software. Lessons
Module 2: Resolve Software Configuration Issues This module explains how to fix application install problems caused by older programs or new features and options. Lessons
Module 3: Resolve Software Failure This module explains how to fix problems with applications that have problems after being installed. Lessons
Module 4: Identify and Resolve Logon Issues This module explains how to fix logon problems and configure local and roaming logon profiles. Lessons
Module 5: Identify and Resolve Network Connectivity Issues This module explains how to troubleshoot connectivity and network problems for client computers. Lessons
Module 6: Identify and Resolve Name Resolution Issues This module explains how to use network services and local computer files to resolve computer names. Lessons
Module 7: Identify and Resolve Network Printer Issues This module explains how to configure printer settings and security. Lessons
Module 8: Identify and Resolve Performance Issues This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications. Lessons
Module 9: Identify and Resolve Hardware Failure Issues This module explains how to diagnose hardware problems on a computer. Lessons
Module 10: Identify and Resolve Wireless Connectivity Issues This module explains how to configure reliable and secure wireless connectivity for client computers. Lessons
Module 11: Identify and Resolve Remote Access Issues This module explains how to configure remote network connections for client computers. Lessons
Module 12: Manage File Synchronization This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops. Lessons
Module 13: Identify and Resolve Internet Explorer Security Issues This module explains how to configure the security features in Internet Explorer to protect user information and privacy. Lessons
Module 14: Identify and Resolve Firewall Issues This module explains how to configure Windows Firewall to secure network traffic and applications on a computer. Lessons
Module 15: Identify and Resolve Issues Due To Malicious Software This module explains how to restore a computer system after an attack by viruses or other malicious software. Lessons
Module 16: Identify and Resolve Encryption Issues This module explains how to fix problems caused by using encryption on a Windows computer. Lessons
Module 17: Identify and Resolve Software Update Issues This module explains how to enable and use the software update features available in Windows 7. Lessons
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