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      • Microsoft Dynamics Training >
        • 80219 Financials I in Microsoft Dynamics AX 2012 training course
        • 80220 Financials II in Microsoft Dynamics AX 2012 training course
        • 80221 Installation and Configuration for Microsoft Dynamics AX 2012 training course
        • 80289 What's New in Microsoft Dynamics CRM 2011 training course
        • 80290 Marketing Automation in Microsoft Dynamics CRM 2011 training course
        • 80291 Sales Management in Microsoft Dynamics CRM 2011 training course
        • 80292 Service Management in Microsoft Dynamics CRM 2011 training course
        • 80300 Introduction to Microsoft Dynamics AX 2012 training course
        • 80302 Fixed Assets in Microsoft Dynamics AX 2012 training course
        • 80303 Development I in Microsoft Dynamics AX 2012 training course
        • 80304 Development II in Microsoft Dynamics AX 2012 training course
        • 80305 Supply Chain Foundation in Dynamics AX 2012 training course
        • 80306 Distribution and Trade in Microsoft Dynamics AX 2012 training course
        • 80307 Enterprise Portal Development in Microsoft Dynamics AX 2012 training course
        • 80308 Procurement in Microsoft Dynamics AX 2012 training course
        • 80309 Microsoft Dynamics AX 2012 Process Manufacturing Production and Logistics training course
        • 80310 LEAN Manufacturing in Microsoft Dynamics AX 2012 training course
        • 80311 Service Industries in Microsoft Dynamics AX 2012 training course
        • 80312 Development III in Microsoft Dynamics AX 2012 training course
        • 80313 Development IV in Microsoft Dynamics AX 2012 training course
        • 80314 Discrete Manufacturing Basics in Microsoft Dynamics AX 2012 training course
        • 80315 Discrete Manufacturing Advanced in Microsoft Dynamics AX 2012 training course
        • 80316 Project Essentials in Microsoft Dynamics AX 2012 training course
        • 80317 Project Advanced in Microsoft Dynamics AX 2012 training course
        • 80318 Reporting in Microsoft Dynamics AX 2012 training course
        • 80319 Accounts Payable in Microsoft Dynamics SL 2011 training course
        • 80320 Accounts Receivable in Microsoft Dynamics SL 2011 training course
        • 80321 Cash Manager in Microsoft Dynamics SL 2011 training course
        • 80322 General Ledger in Microsoft Dynamics SL 2011 training course
        • 80324 Project Management & Accounting in Microsoft Dynamics SL 2011 training course
        • 80323 Installation & Configuration in Microsoft Dynamics SL 2011 training course
        • 80325 What's New in Microsoft Dynamics SL 2011 training course
        • 80338 Microsoft Dynamics AX 2012 Public Sector - Financials training course
        • 80339 Bill of Materials in Microsoft Dynamics AX 2012 training course
        • 80414 Service Management in Microsoft Dynamics AX 2012 training course
        • 80415 Public Sector Procurement and Payables in Microsoft Dynamics AX 2012 training course
        • 80416 Application Integration Framework and Services in Microsoft Dynamics AX 2012 training course
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        • 80420 Data Upgrade and Code Upgrade to Microsoft Dynamics AX 2012 training course
        • 80421 Sales and Marketing in Microsoft Dynamics AX 2012 training course
        • 80422 Intercompany Setup and Order Processing in Microsoft Dynamics AX 2012 training course
        • 80423 Master Planning in Microsoft Dynamics AX 2012 training course
        • 80424 Product Configuration in Microsoft Dynamics AX 2012 training course
        • 80425 Intelligent Data Management Framework in Microsoft Dynamics AX 2012 training course
        • 80427 Warehouse Management in Microsoft Dynamics AX 2012 training course
        • 80428 SQL Optimization for Microsoft Dynamics AX 2012 training course
        • 80429 Travel and Expense Management in Microsoft Dynamics AX 2012 training course
        • 80430 Vendor Management and Collaboration in Microsoft Dynamics AX 2012 training course
        • 80433 Reporting in Microsoft Dynamics NAV 2013 training course
        • 80434 Fixed Assets in Microsoft Dynamics NAV 2013 training course
        • 80435 Application Setup in Microsoft Dynamics NAV 2013 training course
        • 80436 C/Side Introduction in Microsoft Dynamics NAV 2013 training course
        • 80437 C/Side Solution Development in Microsoft Dynamics NAV 2013 training course
        • 80438 Installation and Configuration in Microsoft Dynamics NAV 2013 training course
        • 80439 Introduction in Microsoft Dynamics NAV 2013 training course
        • 80440 Trade in Microsoft Dynamics NAV 2013 training course
        • 80445 Reporting in Microsoft Dynamics CRM 2011 training course
        • 80446 Administering Microsoft Dynamics CRM 2011 training course
        • 80447 Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010 training course
        • 80450 Delivering Microsoft Dynamics Solutions with Sure Step training course
        • 80534 Finance Essentials in Microsoft Dynamics NAV 2013 training course
        • 80535 Finance Advanced in Microsoft Dynamics NAV 2013 training course
        • 80538 Human Resource Management in Microsoft Dynamics AX 2012 Training Course
        • 80539 Installation and Deployment in Microsoft Dynamics CRM 2013 training course
        • 80540 Installation and Configuration in Microsoft Dynamics GP 2013 training course
        • 80541 Payroll in Microsoft Dynamics AX 2012 training course
        • 80542 Customization and Configuration in Microsoft Dynamics CRM 2013 training course
        • 80544 Warehouse Management System in Microsoft Dynamics AX 2012 training course
        • 80545 Customer Service in Microsoft Dynamics CRM 2013 training course
        • 80546 Sales Management in Microsoft Dynamics CRM 2013 training course
        • 80549 Data Upgrade and Code Upgrade to Microsoft Dynamics NAV 2013 training course
        • 80550 Manufacturing in Microsoft Dynamics Dynamics NAV 2013 training course
        • 80571 Introduction to Microsoft Dynamics GP 2013 training course
        • 80572 General Ledger in Microsoft Dynamics GP 2013 training course
        • 80573 Payables Management in Microsoft Dynamics GP 2013 training course
        • 80574 Receivables Management in Microsoft Dynamics GP 2013 training course
        • 80575 Bank Reconciliation in Microsoft Dynamics GP 2013 training course
        • 80576 Fixed Assets in Microsoft Dynamics GP 2013 training course
      • Microsoft Azure Training >
        • 10978 Introduction to Azure for Developers training course
        • 10979 Microsoft Azure Fundamentals
        • 20487 Developing Windows Azure and Web Services training course
        • 20532 Developing Microsoft Azure Solutions training course
        • 20533 Implementing Microsoft Azure Infrastructure Solutions training course
        • 50466 Windows Azure Solutions with Microsoft Visual Studio 2010 training course
        • 55065 Microsoft Azure for IT Professionals training course
        • 55093 Windows Azure Data Services (basics) training course
        • 10979 Microsoft Azure Fundamentals
      • Microsoft Exchange Server Training >
        • 10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2 training course
        • 10508 Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging training course
        • 10533 Deploying, Configuring, and Administering Microsoft Lync Server 2010 training course
        • 10534 Planning and Designing a Microsoft Lync Server 2010 Solution training course
        • 20335 Lync Network Readiness Assessment training course
        • 20336 Core Solutions of Microsoft Lync Server 2013 training course
        • 20337 Enterprise Voice and Online Services with Microsoft Lync Server 2013 training course
        • 20341 Core Solutions of Microsoft Exchange Server 2013 training course
        • 20342 Advanced Solutions of Microsoft Exchange Server 2013 training course
      • Microsoft Office 365 Training >
        • 10968 Designing for Office 365 Infrastructure training course
        • 20346 Managing Office 365 Identities and Services training course
        • 20347 Enabling and Managing Office 365 Training Course
        • 40041 Introduction to Office 365 training course
        • 50588 Office 365: A day in the life of the End-User training course
      • Microsoft SharePoint Training and Certification >
        • 10174 Configuring and Administering Microsoft SharePoint 2010 training course
        • 10175 Microsoft SharePoint 2010, Application Development training course
        • 10231 Designing a Microsoft SharePoint 2010 Infrastructure training course
        • 10232 Designing and Developing Microsoft SharePoint Server 2010 Applications training course
        • 10233 Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 Service Pack 2 training course
        • 10802 Microsoft Enterprise Search for IT Professionals training course
        • 10805 Microsoft SharePoint 2010 Search for Application Developers training course
        • 10806 Microsoft FAST Search Server 2010 for SharePoint for Application Developers training course
        • 20331 Core Solutions of Microsoft SharePoint Server 2013 training course
        • 20332 Advanced Solutions of Microsoft SharePoint Server 2013 training course
        • 20339-1 Planning and Administering SharePoint 2016 Training Course
        • 20339-2 Advanced Technologies of SharePoint 2016 Training Course
        • 20488 Developing Microsoft SharePoint Server 2013 Core Solutions training course
        • 20489 Developing Microsoft SharePoint Server 2013 Advanced Solutions training course
        • 50351 SharePoint 2010 Overview for Developers Training Course
        • 50352 SharePoint 2010 Overview for End Users Training Course
        • 50353 SharePoint 2010 Overview for IT Professionals Training Course
        • 50354 SharePoint 2010 SharePoint Designer Training Course
        • 50429 SharePoint 2010 Business Intelligence Training Course
        • 50468 SharePoint 2010 End User - Level I Training Course
        • 50469 SharePoint 2010 End User - Level II Training Course
        • 50470 Microsoft SharePoint Server 2010 for the Site Owner/Power User Training Course
        • 50478 SharePoint 2010 Advanced Foundation Development Training Course
        • 50547 Microsoft SharePoint 2010 Site Collection and Site Administration training course
        • 50562 The SharePoint Shepherd’s Course for End Users training course
        • 50575 SharePoint 2010 End User training course
        • 55003 SharePoint 2010 Business Intelligence Services training course
        • 55010 SharePoint Designer 2010 - Customizing and Branding SharePoint 2010 training course
        • 55014 Upgrading Your Development Skills to SharePoint 2013 training course
        • 55016 Introduction to SharePoint 2010 training course
        • 55026 Upgrading your End User Skills to SharePoint 2013 training course
        • 55028 SharePoint 2013 Power User training course
        • 55029 Introduction to SharePoint 2013 for Collaboration and Document Management training course
        • 55031 SharePoint 2013 End User training course
        • 55033 SharePoint 2013 Site Collection and Site Administration training course
        • 55035 Microsoft SharePoint Server 2013 for the Site Owner/Power User training course
        • 55037 SharePoint 2013 Search Inside Out training course
        • 55042 SharePoint 2013 Business Intelligence training course
        • 55049 PowerPivot, Power View and SharePoint 2013 Business Intelligence Center for Analysts training course
        • 55050 SharePoint 2013 End User Level I training course
        • 55052 SharePoint 2013 End User Level II training course
        • 55057 SharePoint 2013 PerformancePoint Services training course
        • 55063 Advanced SharePoint 2013 Business Intelligence training course
        • 55066 PowerShell for SharePoint Administrators training course
        • 55102 The SharePoint 2013 Server Collection and Site Templates training course
      • Microsoft SQL Server Training and Certification >
        • 10774 Querying Microsoft SQL Server 2012 training course
        • 10775 Administering Microsoft SQL Server 2012 Databases training course
        • 10776 Developing Microsoft SQL Server 2012 Databases training course
        • 10777 Implementing a Data Warehouse with Microsoft SQL Server 2012 training course
        • 10778 Implementing Data Models and Reports with Microsoft SQL Server 2012 training course
        • 10977 Updating Your SQL Server Skills to Microsoft SQL Server 2014 training course
        • 10986 Updating Your Skills to SQL Server 2016 Training Course
        • 10987 Performance Tuning and Optimizing SQL Databases Training Course
        • 10988 Managing SQL Business Intelligence Operations Training Course
        • 10989 Analyzing Data with Power BI training course
        • 10990 Analyzing Data with SQL Server Reporting Services Training Course
        • 20461 Querying Microsoft SQL Server Training Course
        • 20462 Administering Microsoft SQL Server Databases training course
        • 20463 Implementing a Data Warehouse with Microsoft SQL Server training course
        • 20464 Developing Microsoft SQL Server Databases training course
        • 20465 Designing Database Solutions for Microsoft SQL Server 2012 training course
        • 20466 Implementing Data Models and Reports with Microsoft SQL Server training course
        • 20467 Designing Business Intelligence Solutions with Microsoft SQL Server 2012 training course
        • 20761 Querying Data with Transact-SQL Training Course
        • 20762 Developing SQL Databases Training Course
        • 20764 Administering a SQL Database Infrastructure Training Course
        • 20765 Provisioning SQL Databases Training Course
        • 40008 Updating your Database Skills to Microsoft SQL Server 2012 training course
        • 40009 Updating your Business Intelligence Skills to Microsoft SQL Server 2012 training course
        • 40045 Microsoft SQL Server for Oracle DBAs training course
        • 40074 Microsoft SQL Server 2014 for Oracle DBAs training course
        • 50592 Advanced SQL Azure training course
        • 55005 Microsoft Report Builder 3.0 with SQL 2008R2, SQL 2012 Express and SQL 2012 training course
        • 55040 Data Mining, Predictive Analytics with Microsoft Analysis Services and Excel PowerPivot training course
        • 55119 SQL Server 2012 Reporting Services Training Course
        • 55120 Quick SQL Server Integration Services 2012 Training Course
        • 55124 Quick Microsoft SQL Server 2012 Reporting Services Training Course
        • 55144 SQL Server 2014 Performance Tuning and Optimization Training Course
        • 55164 Quick Powerful Graphics with Power View. PowerPivot, Power Query, Power Map and Power BI Training Course
      • Microsoft Visual Studio Training >
        • 1913 Exchanging and Transforming Data Using XML and XSLT training course
        • 2667 Introduction to Programming Training Course
        • 10262 Developing Windows Applications with Microsoft Visual Studio 2010 training course
        • 10263 Developing Windows Communication Foundation Solutions with Microsoft Visual Studio 2010 training course
        • 10264 Developing Web Applications with Microsoft Visual Studio 2010 training course
        • 10265 Developing Data Access Solutions with Microsoft Visual Studio 2010 training course
        • 10266 Programming in C# with Microsoft Visual Studio 2010 training course
        • 10267 Introduction to Web Development with Microsoft Visual Studio 2010 training course
        • 10550 Programming in Visual Basic with Microsoft Visual Studio 2010 training course
        • 10553 Fundamentals of XAML and Microsoft Expression Blend training course
        • 10554 Developing Rich Internet Applications Using Microsoft Silverlight 4 training course
        • 10953 HTML5 Programming training course
        • 10958 Programming Fundamentals of Web Applications training course
        • 20497 Software Testing with Visual Studio 2013 training course
        • 20480 Programming in HTML5 with JavaScript and CSS3 training course
        • 20481 Essentials of Developing Windows Store Apps Using HTML5 and JavaScript training course
        • 20482 Advanced Windows Store App Development Using HTML5 and JavaScript training course
        • 20483 Programming in C# training course
        • 20484 Essentials of Developing Windows Store Apps Using C# training course
        • 20485 Advanced Windows Store App Development Using C# training course
        • 20486 Developing ASP.NET MVC 4 Web Applications training course
        • Javascript HTML and CSS Web Development Training Course
        • 50564 Introduction to HTML5 training course
        • 55011 The ITIL Foundation Certificate in IT Service Management training course
      • System Center 2012 Training and Certification >
        • 10747 Administering System Center 2012 Configuration Manager training course
        • 10748 Planning and Deploying System Center 2012 Configuration Manager training course
        • 10964 Cloud & Datacenter Monitoring with System Center Operations Manager training course
        • 10981 Infrastructure Provisioning with System Center Virtual Machine Manager Training Course
        • 20246 Monitoring and Operating a Private Cloud training course
        • 20247 Configuring and Deploying a Private Cloud training course
        • 20695 Deploying Windows Devices and Enterprise Apps training course
        • 20696 Managing Enterprise Devices and Apps using System Center Configuration Manager training course
        • 55004 Installing and Configuring System Center 2012 Operations Manager training course
        • 55006 Systems Center 2012 Operations Manager training course
        • 55007 System Center 2012 Orchestrator training course
        • 55009 System Center 2012 Service Manager training course
      • Windows Server Training and Certification >
        • MD-100T01 Installing Windows 10 Training Course
        • 10215 Implementing and Managing Microsoft Server Virtualization training course
        • 10324 Implementing and Managing Microsoft Desktop Virtualization training course
        • 10961 Automating Administration with Windows PowerShell training course
        • 10962 Advanced Automated Administration with Windows PowerShell training course
        • 10967 Fundamentals of a Windows Server Infrastructure training course
        • 10965 IT Service Management with System Center Service Manager training course
        • 10969 Active Directory Services with Windows Server training course
        • 10970 Networking with Windows Server training course
        • 10971 Storage and High Availability with Windows Server training course
        • 10972 Administering the Web Server (IIS) Role of Windows Server training course
        • 10974 Deploying Windows Server training course
        • 10982 Supporting and Troubleshooting Windows 10 training course
        • 10983 Upgrading Your Supporting Skills to Windows Server 2016
        • 20334 Core Solutions of Microsoft Skype for Business 2015 training course
        • 2821 Deploying and Managing a Public Key Infrastructure Training Course
        • 20409 Server Virtualization with Windows Server Hyper-V and System Center training course
        • 20410 Installing and Configuring Windows Server 2012 training course
        • 20411 Administering Windows Server 2012 training course
        • 20412 Configuring Advanced Windows Server 2012 Services Training Course
        • 20413 Designing and Implementing a Server Infrastructure training course
        • 20414 Implementing an Advanced Server Infrastructure training course
        • 20415 Implementing a Desktop Infrastructure training course
        • 20416 Implementing Desktop Application Environments training course
        • 20417 Upgrading Your Skills to MCSA Windows Server 2012 training course
        • 20687 Configuring Windows 8.1 training course
        • 20688 Supporting Windows 8.1 training course
        • 20689 Upgrading Your Skills to MCSA Windows 8 Training course
        • 20694 Virtualizing Enterprise Desktops and Apps Training Course
        • 20697-1 Installing and Configuring Windows 10 Training Course
        • 20697-2 Deploying and Managing Windows 10 Using Enterprise Services Training Course
        • 20698 Installing and Configuring Windows 10 Training Course
        • 20740 Installation, Storage, and Compute with Windows Server 2016 Training Course
        • 20741 Networking with Windows Server 2016 Training Course
        • 20742 Identity with Windows Server 2016 Training Course
        • 20743 Upgrading Your Skills to Windows Server 2016 MCSA Training Course
        • 20744 Securing Windows Server 2016 Training Course
        • 40349 Windows Operating System Fundamentals training course
        • 40361 Software Development Fundamentals training course
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        • 40373 Mobile Development Fundamentals training course
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        • 50255 Managing and Securing your Networks Through Group Policy training course
        • 50292 Administering and Maintaining Windows 7 Training Course
        • 50322 Configuring and Administering Windows 7 Training Course
        • 50331 Windows 7, Enterprise Desktop Support Technician Training Course
        • 50413 Mastering Microsoft Project 2010 training course
        • 50414 Microsoft Windows PowerShell v2 For Administrators Training Course
        • 50433 PowerPivot for End Users Training Course
        • 50586 Building Flexible Project Plans with Microsoft Project 2010 training course
        • 55021 Configuring and Administering Hyper-V in Windows Server 2012 training course
        • 55023 Microsoft System Center Orchestrator 2012 for Runbook Authors training course
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        • 55039 Windows PowerShell Scripting and Toolmaking training course
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Windows 7, Enterprise Desktop Support Technician Training Course

Course 50331
5 Days

Instructor-Led Live: $2,495
Instructor-Led Remote: $1,995 - Learn more

Course Overview
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

Audience
Course 50331: Windows 7, Enterprise Desktop Support Technician is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems  on desktop computers. A minimum of three years or experience configuring and supporting desktop or laptop operating systems is recommended.

Course Outline
Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.
Lessons
  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Review
Lab : Identify and Resolve New Software Installation Issues
  • Create a Repair Disk and Installation Partitions
  • Install and Configure Windows 7
  • Install Programs and test Applocker
  • Configure Compatibility Settings
After completing this module, students will be able to:
  • Understand the different installation options for Windows 7
  • Understand the different installation options for Windows 7 applications
  • Resolve Windows 7 installation problems
  • Prevent users from running unapproved applications

Module 2: Resolve Software Configuration Issues
This module explains how to fix application install problems caused by older programs or new features and options.
Lessons
  • Overview
  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Resolve Software Configuration Issues
  • Review
Lab : Resolve Software Configuration Issues
  • Install the Windows Automated Installation Kit
  • Create a Windows PE bootable image
  • Create a VHD disk
  • Install Windows 7 on a VHD
  • Boot Windows 7 from a VHD
  • Use the Problem Steps Recorder
After completing this module, students will be able to:
  • Create a Windows 7 VHD disk
  • Configure operating system features
  • Understand the impact of Driver Updates
  • Fix software configuration problems
  • Use the Problem Steps Recorder tool

Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.
Lessons
  • Overview
  • Event Viewer
  • Event Forwarding
  • Application Compatibility Toolkit
  • Windows Troubleshooting Platform
  • Windows Experience Index
  • Testing Compatibility with Safe Mode
  • System Restore
  • Resolve Software Failure
  • Review
Lab : Resolve Software Failure
  • Install applications written for older versions of Windows
  • Use the Program Compatibility Tool to configure settings for older applications
  • Use PowerShell scripts to configure Network Adapters
  • Use the Troubleshooter to enable the network adapter
  • Install Windows 7 SDK
  • Create a Troubleshooting Pack with the SDK
  • Configure Event Forwarding
  • Use System Restore
After completing this module, students will be able to:
  • Configure Event Forwarding
  • Use System Restore to fix desktop problems.
  • Create a Windows 7 Troubleshooter

Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming logon profiles.
Lessons
  • Overview
  • Authentication Process
  • Machine Accounts
  • Trust Relationships
  • Network Services
  • User Account Properties
  • User Profiles
  • Resolve Logon Issues
  • Review
Lab : Identify and Resolve Logon Issues
  • Join a computer to the domain
  • Install Remote Server Administration Tools (RSAT)
  • Test and Verify Domain User Account Properties
  • Create Logoff script using PowerShell
  • Test the use of Roaming Profiles
  • Test the use of Mandatory Profiles
After completing this module, students will be able to:
  • Create Roaming and Mandatory User Profiles
  • Configure Machine Accounts in Active Directory
  • Configure User Account Properties in Active Directory

Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot connectivity and network problems for client computers.
Lessons
  • Overview
  • Scope of the Problem
  • Hardware Issues
  • TCP/IP Configuration
  • Network Routing
  • IPSec Configuration
  • Network Connectivity Tools
  • Branch Cache
  • Resolve Network Connectivity Issues
  • Review
Lab : Identify and Resolve Network Connectivity Issues
  • Use command-line tools to identify and fix network connectivity problems
  • Fix connectivity problems caused by problem scripts
After completing this module, students will be able to:
  • Use command-line tools to troubleshoot connectivity problems.
  • Use the Windows Troubleshooters to fix configuration issues.
  • Configure Advanced TCP/IP options on a client computer

Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and local computer files to resolve computer names.
Lessons
  • Overview
  • DNS Name Resolution
  • Using a Hosts files
  • WINS Configuration
  • Using LMHOSTS files
  • Name Resolution Order
  • Manual vs DHCP Configuration
  • Resolve Name Resolution Issues
  • Review
Lab : Identify and Resolve Name Resolution Issues
  • Configure and Test DNS Resolution
  • Configure and Test Hosts File Resolution
  • Configure and Test NetBIOS Resolution
After completing this module, students will be able to:
  • Configure records on a DNS Server
  • Configure HOSTS records
  • Using command-line and scripting tools to configure TCP/IP settings

Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer settings and security.
Lessons
  • Overview
  • Connecting to a Network Printer
  • Managing the Print Spooler
  • Setting Printer Priorities
  • Creating Printer Pools
  • Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
  • Review
Lab : Identify and Resolve Network Printer Issues
  • Install local and network printers
  • Create and use a separator page
  • Configure Printer Redirection and Printer Pooling
  • Move the Print Spooler Directory
After completing this module, students will be able to:
  • Optimize the performance of the Print Spooler
  • Redirect Print Jobs from non-functioning Printers
  • Manage Active Directory registration of Printers
  • Manage Printer Permissions

Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.
Lessons
  • Overview
  • Analyzing Event Logs
  • Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Optimize Network Usage
  • Performance Tools
  • Resolve Performance Issues
  • Review
Lab : Identify and Resolve Performance Issues
  • Schedule and Perform a Disk Defragmentation
  • Using Task Manager
  • Using Resource Monitor
  • Display a message when a Service stops
After completing this module, students will be able to:
  • Configure automatic responses to Service failure
  • Manage the use of Processing resources by applications
  • View and control active connections to a computer
  • Optimize Hard-Disk performance.

Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.
Lessons
  • Overview
  • Diagnosing Memory Failure Issues
  • Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
  • Review
Lab : Identify and Resolve Hardware Failure Issues
  • Use the Windows Memory Diagnostics Tool
  • Fix Hard Disk Errors
  • Use the Reliability Monitor
  • Use Event Viewer to Find Hardware Information
After completing this module, students will be able to:
  • Understand how to be proactive in dealing with hardware problems
  • Use Windows 7 hardware diagnostic tools

Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.
Lessons
  • Overview
  • Signal Strength
  • Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues
  • Review
Lab : Identify and Resolve Wireless Connectivity Issues
  • No Lab Exercises
After completing this module, students will be able to:
  • Understand the encryption options available for wireless networks
  • Use Windows 7 Wireless security options
  • Fix client connectivity problems

Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.
Lessons
  • Overview
  • Remote Access Methods
  • Dial-up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
  • Review
Lab : Identify and Resolve Remote Access Issues
  • Configure Remote Access settings for a domain user account
  • Create and Test a VPN Connection
After completing this module, students will be able to:
  • Understand the security options available when creating remote access connections
  • Understand the new capabilities of VPN connections that use DirectAccess
  • Resolve connectivity problems for VPN and Dial-Up connections

Module 12: Manage File Synchronization
This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.
Lessons
  • Overview
  • Configuring Offline File Access
  • Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
  • Review
Lab : Manage File Synchronization
  • Configure and Test Offline Files
  • Restore the Previous Version of a File
After completing this module, students will be able to:
  • Configure Transparent Caching
  • Restore deleted network files

Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
Lessons
  • Overview
  • Configure Security Zone
  • Configure Security Levels
  • Configure Privacy Settings
  • Managing Add-ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
  • Review
Lab : Identify and Resolve Internet Explorer Security Issues
  • Configure Trusted Security Zone
  • Configure the Security and Privacy Features in IE
  • Configure Group Policy Settings for Internet Explorer
After completing this module, students will be able to:
  • How to use new security features like Smart Screen Filtering
  • Manage Internet Explorer Add-ons
  • Use IE features to warn the user about potential security problems
  • Understand new features in Internet Explorer 9

Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
Lessons
  • Overview
  • Securing Network Applications and Features
  • Program and Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
  • Review
Lab : Identify and Resolve Firewall Issues
  • Configure and Test Firewall Rules for an application
  • Fix Application Problems Caused by Firewall Rules
After completing this module, students will be able to:
  • Block applications from communicating over the network
  • Record and setup notifications of unapproved network communication
  • Fix problems caused by improper configuration of Windows Firewall

Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.
Lessons
  • Overview
  • Proactive Malware Protection
  • Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
  • Review
Lab : Identify and Resolve Issues Due To Malicious Software
  • Use the Action Center to manage UAC settings
  • Use System File Checker
  • Use the Malicious Software Removal Tool
  • Install Microsoft Security Essentials
After completing this module, students will be able to:
  • Identify problems caused by viruses and other malware.
  • How to protect Internet Explorer and E-mail applications from malware attack
  • How to prevent data loss and fix a computer after a malware attack
  • Install and configure Microsoft Security Essentials

Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by using encryption on a Windows computer.
Lessons
  • Overview
  • Configuring a Recovery Agent
  • Using EFS
  • Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
  • Review
Lab : Identify and Resolve Encryption Issues
  • Encrypt Files using EFS
  • Configure EFS Sharing
  • Configure a Recovery Agent
After completing this module, students will be able to:
  • Recover from lost encryption keys
  • How to encrypt individual files using EFS
  • Use BitLocker to protect laptops and insecure computers

Module 17: Identify and Resolve Software Update Issues
This module explains how to enable and use the software update features available in Windows 7.
Lessons
  • Overview
  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
  • Review
Lab : Identify and Resolve Software Update Issues
  • Configure Windows Updates using desktop settings
  • Configure Windows Updates using Group Policy settings
After completing this module, students will be able to:
  • Configure client computers to get updates from the local network instead of the Internet
  • Understand the different options available when updating the operating system
  • Understand how to configure automatic updates for Microsoft applications

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