Supporting and Troubleshooting Windows 10 Training Course
Course 10982
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Your satisfaction is our top priority
"My instructor was great! I couldn't have asked for a better instructor. 10/10, would highly recommend him to others."
-Daniel H.
View more testimonials >
"My instructor was great! I couldn't have asked for a better instructor. 10/10, would highly recommend him to others."
-Daniel H.
View more testimonials >
Course Overview
This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10. Please see our registration policy for information regarding low enrollment. Audience
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. Course Outline
Module 1: Implementing a Troubleshooting MethodologyThis module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module 1 also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.Lesson
Module 2: Troubleshooting Startup IssuesThis module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).Lesson
Module 3: Troubleshooting Hardware and Device DriversThis module explains how to enable students to resolve issues related to device drivers and hardware devices.Lesson
Module 4: Troubleshooting Remote ComputersThis module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.Lesson
Module 5: Resolving Network Connectivity IssuesThis module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.Lesson
Module 6: Troubleshooting Group PolicyThis module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.Lesson
Module 7: Troubleshooting User SettingsThis module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.Lesson
Module 8: Troubleshooting Remote ConnectivityThis module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.Lesson
Module 9: Troubleshooting Resource Access Within a DomainThis module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.Lesson
Module 10: Troubleshooting Resource Access for Non Domain Member ClientsThis module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.Lesson
Module 11: Troubleshooting ApplicationsThis module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.Lesson
Module 12: Maintaining Windows 10This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.Lesson
Module 13: Recovering Data and Operating SystemThis module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.Lesson
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